When you purchase goods from Stance AU, the purchase will be subject to certain laws including the Australian Consumer Law (“ACL”). The ACL provides you with certain rights that cannot be excluded, such as that the goods are of acceptable quality, reasonably fit for the purpose, and in accordance with any applicable description.

CHANGE OF MIND RETURNS (NON-DEFECTIVE)

Please note: We are unable to facilitate exchanges for online orders, so we suggest returning the item for a refund and re-purchasing the correct item.

Stance offers free returns for Australian orders.  We will happily refund your item provided the item is returned within the return period and the item and its packaging are in original condition with the original tags attached and hygiene liners intact. You can return your order within 4 weeks from the date of purchase. 

*Please ensure that any labels or stickers are placed on the outside of the parcel, not directly on the box or product packaging. Returns will not be accepted if stickers are placed directly to any product packaging, as all returns need to be received in a re-sellable condition.

CLICK HERE TO GENERATE YOUR FREE RETURNS LABEL

Returns are not available for free, promotional items, mystery pack or SALE items. If a free, promotional item, mystery pack or SALE item is deemed faulty, we will offer a suitable replacement.

Once we have received your return at our warehouse, please allow 3-7 business days for processing.

DEFECTIVE PRODUCTS

Defective Products can be returned to us within a reasonable timeframe subject to providing us with proof of purchase or alternatively where we have details of your purchase in our records. We will provide a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

INTERNATIONAL RETURNS

We are unable to facilitate exchanges for international orders, so we suggest returning the item for a refund and re-purchasing the correct item.
Please note, all international return shipping costs are at the expense of the customer, and we recommend using a tracked method to ensure safe arrival. Once we have received the item/s back to our warehouse, please allow 3-5 business days for your return to be processed.

Stance Returns
1 Fennel St
Port Melbourne
VIC, 3207
Australia

 

THE STANCE "ALL GOOD" GUARANTEE

What is it?

Quality and craftsmanship are two things we take very seriously here at Stance, which is why every single one of our products comes backed by our extensive All Good Guarantee. If you are not 100% satisfied with your product purchased on Stance.com.au or from one of our authorised sellers in Australia, we will assist you with an exchange or refund. Please note that because we are unable to control the quality of our products sold by unauthorised sellers, unless otherwise prohibited by law, the All Good Guarantee is not available for products purchased from unauthorised sellers, including unauthorised internet sites/marketplace storefronts. If you have any questions regarding whether a seller is an authorised seller of our products, please contact us.

How does it work?

In order to receive your refund or initiate an exchange, you’ll need to reach out to our Customer Service team at customercare@stance.com.au within 90 days of purchase. Please provide your name, order number or purchase receipt, product photo and a brief description of the issue. Our Customer Service team will respond to all claims within 1-3 business days. 

Can't seem to find the right fit?

We are here to help! After three or more claims, one of our friendly customer service reps will reach out to help you find a size or style that meets your needs prior to accepting further claims.